Determine if Computer Hardware Is Healthy

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HP PCs - Testing for hardware failures in Windows 10

HP provides diagnostic software for testing hardware components on your computer and confirm hardware failures.

Start with the Fast Test to apace identify hardware bug. If the examination finds no errors but your reckoner notwithstanding exhibits symptoms of a hardware problem, run the Extensive Exam.

If a component fails a examination, exercise the following:

1. Click Troubleshoot.

2. Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.

3. If the problem is not resolved, click Aye to contact HP Client Support.

4. Write downwardly or re-create the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Examination Logs on the primary card.

5. If your calculator is online, click Next to go to the HP Customer Support website.

   If your computer is offline, use your mobile device to scan the provided QR Code and admission HP Customer Back up.

Notation:

The graphic user interface might exist different, depending on which version of the utility yous are using.

Running Arrangement Tests in Windows

The Arrangement Tests bank check the hardware subsystems to ensure they are functioning properly.

If a component fails a examination, do the following:

1. Click Troubleshoot.

2. Follow the on-screen instructions to effort to resolve the problem, so click Aye.

3. If the problem is non resolved, click Yes to contact HP Customer Support.

4. Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Client Support. The information is as well available in Exam Logs on the chief menu.

5. If your computer is online, click NEXT to get to the HP Customer Support website.

   If your calculator is offline, utilize your mobile device to scan the provided QR Lawmaking and access HP Customer Back up.

Running the HP PC Hardware Diagnostics Fast Test (almost 4 minutes)

Open up HP PC Hardware Diagnostics and run the Fast Test.

The Fast Test performs a fast check of your system to make certain the main components are performance properly. The Fast Test is separated into a 1st pass and 2nd pass, with each pass running multiple tests. The Fast Examination includes:

• Battery cheque

• Processor bank check

• Wireless module cheque

• Organization board check

• Hard drive SMART check

• Hard drive short DST check

• Memory quick check

• Difficult Drive Optimized DST check

• Video memory check

You cannot utilize your reckoner during the test. This test takes three to 5 minutes or more than to complete, depending on the organization configuration. You tin cancel at any time by pressing the esc key (Escape).

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If this app is non on your calculator, download the latest version from the HP Hardware Diagnostics website.

2. On the primary menu, click Arrangement Tests.

3. Click the Arrangement Fast Test tab.

4. Click Run once.

   While the examination is running, the time remaining and test result for each component displays on the screen.

5. Do one of the following, depending on the examination result.

   • If a component fails a test, do the following:

     1. Click Troubleshoot.

     2. Follow the on-screen instructions to attempt to resolve the problem, and and so click Yes.

     3. If the problem is not resolved, click Yes to contact HP Customer Support.

     4. Write down or copy the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the master carte du jour.

     5. If your computer is online, click NEXT to go to the HP Client Back up website.

        If your reckoner is offline, employ your mobile device to scan the provided QR Code and access HP Client Back up.

   • If no test fails, click Keep, and so click Run once to run the second Laissez passer of the Organization Fast Test.

If no system component failed, run the Extensive Test.

Running the HP PC Hardware Diagnostics Extensive Test (ii hours or more)

Open HP PC Hardware Diagnostics and run the Extensive Test.

Run the Extensive Test if no system component failed during the Fast Examination. This test can have 2 or more than hours to complete. The Extensive Examination includes:

• Battery check

• Processor check

• System board check

• Hard drive SMART check

• Hard drive curt DST check

• Difficult drive optimized DST check

• Hard bulldoze long DST cheque

• Memory extensive check

• Video memory cheque

Yous cannot utilize your estimator during the test. The Extensive Exam takes 2 or more than hours to complete, depending on the organization configuration. You can cancel at any fourth dimension by pressing the esc key (Escape).

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If this app is non on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main carte du jour, click System Tests.

3. Click the System All-encompassing Test tab.

4. Click Run once.

   While the test is running, the time remaining and test event for each component displays on the screen. The test tin take ii or more hours to complete.

5. If a component fails a test, click Troubleshoot.

6. Follow the on-screen instructions to attempt to resolve the problem, so click Aye.

7. If the trouble is not resolved, click Yes to contact HP Client Support.

8. Write down or copy the failure ID (24-digit lawmaking) and product ID for when you contact HP Client Support. The information is also available in Test Logs on the main bill of fare.

9. If your computer is online, click NEXT to become to the HP Customer Back up website.

   If your calculator is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.

If the All-encompassing Test does non discover a hardware trouble, run the Component Tests.

Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't commencement

Test your computer hardware with HP PC Hardware Diagnostics UEFI.

Running the HP PC Hardware Diagnostics UEFI Fast Test (about iv minutes)

When Windows doesn't start, begin the hardware diagnostics past running the Fast Examination. The Fast Test is separated into a 1st pass and 2d pass, with each pass running multiple tests.

1. Concur the power button for at least five seconds to turn off the computer.

2. Turn on the reckoner and immediately press esc repeatedly, about once every 2nd. When the menu appears, press the f2 fundamental.

3. On the HP PC Hardware Diagnostics (UEFI) master carte du jour, click System Tests.

   If the diagnostics are not available when using the F2 carte, run the diagnostics from a USB drive. To download the latest version of the diagnostics, go to the HP Hardware Diagnostics website. For instructions, see Testing with HP PC Hardware Diagnostics from an external USB device.

4. Click .

   While the test is running, the time remaining and exam result for each component displays on the screen.

   • If a component fails a test, write downwardly the failure ID (24-digit code) for when you contact HP Customer Support. The information is too available in Examination Logs on the main menu.

   • If no examination fails, click to run the 2nd Pass of the System Fast Exam.

5. If a component fails a test, write down the failure ID (24-digit code) for when yous contact HP Client Back up. The information is too bachelor in Test Logs on the main menu.

   If no system component fails, run the Extensive Test.

Running the HP PC Hardware Diagnostics UEFI Extensive Exam (2 hours or more)

Run the Extensive Test if no system component failed during the Fast Test.

1. Hold the ability button for at least v seconds to turn off the computer.

2. Turn on the computer and immediately press esc repeatedly, about once every 2d. When the menu appears, press the f2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main card, click .

4. Click either Run once or Loop until error.

   While the test is running, the fourth dimension remaining and examination outcome for each component displays on the screen.

5. If a component fails a test, write downwards the failure ID (24-digit lawmaking) for when you contact HP Client Support. The information is also bachelor in Test Logs on the master carte du jour.

Getting support using the HP PC Hardware Diagnostics Failure ID code

If a test fails, you can utilize the supplied QR code to contact HP with information about the issue.

1. Click Contact HP on the test effect screen.

   

2. Read the HP Back up Disclaimer, then click Yes.

   A QR code displays.

   

3. Utilize your mobile device to scan the QR code.

4. Your mobile device opens the default internet browser and your Failure ID code is prefilled into the field. Verify or complete the required data, and then tap Continue to kickoff the back up process.

   

Performing symptom tests in HP PC Hardware Diagnostics UEFI

Symptom tests use common issues to identify the root cause of the problem.

Note:

Symptom tests are non available in HP PC Hardware Diagnostics for Windows.

1. Agree the power push button for at to the lowest degree five seconds to plough off the computer.

2. Plow on the calculator and immediately printing esc repeatedly, about once every second. When the menu appears, printing the f2 key.

3. On the HP PC Hardware Diagnostics UEFI menu, click Symptom Tests.

4. Observe the symptom that all-time describes your computer issue in the list. Type the corresponding number into the field at the lesser of the screen, and then press enter.

   

5. Wait while the tests run. An approximate time for each examination displays on the Issue screen.

   Annotation:

   Y'all can cancel a test at any time past pressing any central.

6. Review the results on the Examination Logs screen, and then write downwardly the test type and failure ID (24-digit lawmaking) for when you contact HP Client Back up.

   Annotation:

   Click Relieve Logs, and you can view the results once again by clicking Exam Logs on the main menu.

Performing component tests in HP PC Hardware Diagnostics for Windows and HP PC Hardware Diagnostics UEFI

The component tests are used to manually select and examination the private reckoner components.

Opening the Component Tests carte du jour in Windows

When Windows starts commonly, use the following instructions to open the Component Tests menu in Windows.

1. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run as administrator.

   If this app is not on your reckoner, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click Component Tests.

3. Click the plus sign adjacent to each component to expand the selection.

   Your Component Tests menu might exist dissimilar, depending on the components installed on your computer.

   

Opening the Component Tests menu when Windows won't start

When Windows won't first, use the following instructions to open the Component Tests carte.

1. Concur the ability push button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press esc repeatedly, about once every second. When the menu appears, press the f2 key.

3. On the master menu, click Component Tests.

The Component Tests menu displays.

Your Component Tests menu might be different, depending on the components installed on your computer.

Complete list of HP PC Hardware Diagnostics Component Tests

Select a Component Test and follow the on-screen instructions.

If a component fails a exam, do the following:

1. Click Troubleshoot.

2. Follow the on-screen instructions to endeavour to resolve the trouble, and then click Yes.

3. If the problem is not resolved, click Aye to contact HP Customer Support.

4. Write down or copy the failure ID (24-digit code) and product ID for when you lot contact HP Customer Support. The data is also available in Test Logs on the main menu.

5. If your estimator is online, click Adjacent to go to the HP Client Back up website.

   If your figurer is offline, use your mobile device to scan the provided QR Code and access HP Customer Support.

• Processor Examination: Quick (10 second) exam to brand sure all the processors are functioning properly. Click .

• Retentivity Tests: There are three unlike memory tests available. Outset with the Fast Test (three minutes or more depending on the amount of system memory). If the Fast Exam does non find a problem, run the Quick Examination (well-nigh x minutes). (This test is currently not available in the Windows version of the hardware diagnostics.)

  If the Quick Test does not find a problem, run the Extensive Test. You can run the test once or set it to loop until an error occurs.

• Difficult Bulldoze/Storage Tests: In that location are half-dozen hard drive tests, and they can take from ten minutes to more two hours to complete.

• Power Tests: Power tests include the Power Source Test, the AC Adapter Test, and the Battery Test.

  • Power Source Exam: This test checks that both the bombardment and the AC adapter are functioning properly.

    To run the test, click Run once. The Ability Source test fourth dimension is 4 minutes. Battery Calibration time is 2 to four hours.

  • Air-conditioning Adapter Exam: This interactive test determines if the Ac power adapter is performance properly. This examination requires a adept bombardment. HP recommends verifying that your reckoner tin can receive ability by connecting a known working Ac adapter.

    To run the test, click Run once. The test takes 2 minutes to run.

  • Battery Test: The Battery Test checks the battery and allows you to run calibration if needed.

    The Battery Bank check test time is 2 minutes. Bombardment Calibration time is 2 to four hours.

• Audio Test: The Sound Test checks that the audio playback device is operation properly. During the test, a few music notes are played in sequence and then repeated. This exam takes one minute to complete.

  To run the test, click . Choose either the speakers or the headphones. When asked, enter the number of notes you heard.

• Bluetooth Module Exam: This examination checks that the Bluetooth module is properly detected and enabled for use. (This examination is currently not available in the Windows version of the hardware diagnostics.)

  To run the exam, click .

• Fan Test: In that location are two fan tests available.

  • Fan Speed Examination: This exam checks that the fans are performance properly by setting and verifying that the speed was set correctly. This test takes 2 to 10 minutes. To run this exam, click Run one time.

  • Fan Thermal Test: This examination checks that your CPU fan is functioning properly using a temperature test. This test takes 320 seconds. To run this exam, click Run once.

• Fingerprint Reader Test: This interactive test checks the fingerprint reader. During the test, you lot are prompted to swipe a finger over the fingerprint reader. (This examination is currently not available in the Windows version of the hardware diagnostics.)

  To run the test, click .

• Keyboard Test: This interactive examination checks the keyboard. This test requires a keyboard.

  To run the test, click .

  The Keyboard Test time is 3 minutes.

  Note:

  Bluetooth devices are non currently supported.

• Mouse/Touchpad Tests: This consists of two tests, the Pointer Test and the Drag and Drop Test.

  To run the tests, click Mouse/Touchpad. Select the exam you want to run, and then click Run in one case. Follow the on-screen instructions to complete the test.

  Note:

  Bluetooth devices are non currently supported.

• Network Exam: There are iii tests.

  • Wired Network: This test checks the network controller. To run this test, connect to a network with a network cable. The examination attempts to configure the network controller using DHCP and communicate with the DHCP server. This test takes 1 infinitesimal.

    To run the test, click .

  • Wireless Module: This test checks that the BIOS detects the wireless module and that it is enabled. This exam takes thirty seconds.

    To run the examination, click .

  • WWAN Module: This test checks that the BIOS detects the wireless broad expanse network module and that it is enabled. This test takes 30 seconds.

    To run the exam, click .

• Optical Drive Tests: These tests include the Sequential Read Test, Random Read Test, and Write Read Compare Examination.

  To run the test, click Optical Drive. Select one of the tests, and so click Run once. You need to insert a CD or DVD to complete this testing.

  Each test takes ane to 2 minutes to run.

• Parallel Port Tests: This test lets you lot select several unlike parallel ports to test. If the test detects multiple ports, select which parallel port to exam. (This test is currently not available in the Windows version of the hardware diagnostics.)

  Select one of the following tests, and and then click Run once.

  • Parallel Port Command Annals Check: This 1-infinitesimal exam checks the parallel control registers.

  • Parallel Port Data Register Check: This i-minute test checks the parallel data registers.

• Serial Port Tests: This test lets you select several different parallel ports to test. If the test detects multiple ports, select which serial port to test. (This test is currently not available in the Windows version of the hardware diagnostics.)

  Select one of the post-obit tests, and and so click Run in one case.

  • Serial Port Register Check: This i-minute test checks the serial port registers.

  • Serial Port External Loopback Check: This i-minute interactive test checks the series ports.

• System Board Test: This test makes sure the components on the system board are functioning properly. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

  To run the test, click .

  The System Board Exam checks the following components:

  • PCI Device Cheque: Attempts to access all PCI devices listed continued to the organisation board.

  • Memory Check: Attempts to call back the total memory size through the UEFI Kicking Service. The examination compares that value to the total retentivity size from the SMBIOS table.

  • Video Memory Check: Attempts to find onboard graphic devices and retrieval of video memory information. This includes the base address and video retention size.

  • Audio Check: Attempts to initialize the sound controller and codec.

  • USB Check: Attempts to notice a USB Host Controller in the system.

  The System Board Test takes 30 seconds to complete.

• Thunderbolt Exam: This test checks for the presence of the Thunderbolt controller on the system. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

  To run the test, click .

• Impact Screen Test: Quick interactive test to determine if the touch screen is functioning correctly. (This test is currently non available in the Windows version of the hardware diagnostics.)

  To run the test, click .

• USB Port Test: This interactive test requires a connected external USB device, similar a mouse, keyboard, or USB wink bulldoze. (This test is currently not bachelor in the Windows version of the hardware diagnostics.)

  Before running the test, make sure at that place are no USB devices continued to the port you want to exam.

  To start the test, click , and so connect a USB device to the port you desire to test.

  Echo the steps if you lot need to exam other USB ports on the figurer.

• Video Tests: This exam includes three tests of the video hardware on your computer.

  To run the test, click Video, select i of the following tests, and then click Run one time.

  • Video Retention Fast Check: 3-infinitesimal video memory test

  • Video Retentivity Bank check: 20-minute memory test

  • Palette Check: 1-minute test of the three video colour components. Follow the on-screen instructions during the test.

• Webcam Connection Test: This exam initiates video streaming on the webcam. If the test detects multiple webcams, select the webcam you desire to exam. (This exam is currently not available in the Windows version of the hardware diagnostics.)

  To run the test, click .

HP PC Hardware Diagnostic Component Tests: Memory, Hard Drive, AC Adapter, and Battery Tests

How to run the Retentiveness, Hard Bulldoze, Ac Adapter, and Battery component tests is provided with more than detail.

Testing retention in HP PC Hardware Diagnostics

The Memory Tests include a Fast Examination, Quick Examination, and an Extensive Test. Kickoff run the Fast Test (3 to five minutes). If the Fast Test does not discover a problem, run the Quick Exam (nigh 10 minutes). If the Quick Test does non find a trouble, run the Extensive Test (well-nigh 45 minutes) which also has a Loop Until Fault option.

Follow these steps to run the Fast Exam:

1. On the Component Tests carte du jour, click Memory.

2. Click Fast Test.

   

3. Click Run one time. The Fast Exam begins.

4. When the Fast Test is complete, the screen displays the results.

   If the retention passes the Fast Test but in that location is still a trouble with the computer retentivity, run the Quick Test.

   If the retention passes the Quick Test but there is all the same a trouble with the computer memory, run the Extensive Examination. This test can take 45 minutes or longer.

   If the retentiveness fails a examination, do the post-obit:

   1. Click Troubleshoot.

   2. Follow the on-screen instructions to endeavour to resolve the problem, and then click Yes.

   3. If the trouble is not resolved, click Yes to contact HP Customer Support.

   4. Write downwards or re-create the failure ID (24-digit code) and product ID for when you contact HP Customer Support. The information is also available in Test Logs on the main card.

   5. If your computer is online, click Adjacent to get to the HP Customer Back up website.

      If your reckoner is offline, use your mobile device to scan the provided QR Lawmaking and access HP Customer Support.

Performing hard drive tests in HP PC Hardware Diagnostics

At that place are 6 hard drive tests. First run the Quick Test (two to three minutes). If the Quick Test does non find a problem, run the Extensive Test (two hours or more than). It tin run once or loop until an mistake occurs.

Follow these steps to run the Hard Drive Quick Test:

1. On the Component Tests menu, click .

   

2. Click Run in one case. The Quick Exam begins.

3. If the computer has more one hard bulldoze, select the drive you desire to test. To exam all the hard drives, select Test All Hard Drives.

   When the exam is complete, the screen displays the results. Test results are too available in the Test Logs on the primary menu.

4. If the difficult bulldoze passes the Quick Test, but there is still a problem with the difficult drive, run the Extensive Examination. This exam includes the SMART Check, Short DST, Optimized DST, and Long DST. To run these tests individually, select them from the Hard Drive Tests menu.

5. If the hard drive fails a test, click Troubleshoot.

6. Follow the on-screen instructions to attempt to resolve the trouble, and then click Yep.

7. If the problem is not resolved, click Aye to contact HP Customer Support.

8. Write downwards or copy the failure ID (24-digit lawmaking) and product ID for when yous contact HP Customer Back up. The information is besides available in Examination Logs on the main bill of fare.

9. If your computer is online, click NEXT to get to the HP Customer Support website.

   If your calculator is offline, use your mobile device to browse the provided QR Code and access HP Customer Back up.

Testing estimator power in HP PC Hardware Diagnostics

There are 2 unlike power tests bachelor, the Ac Adapter Test and the Battery Examination. To run both tests simultaneously, in the Component Tests carte, click Power Source, and and then click Run once. You lot can examination each component individually.

Performing an AC adapter examination in HP PC Hardware Diagnostics

This interactive test determines if the Ac power adapter is functioning properly. This test requires a good battery. Before running the AC Adapter Test, HP recommends verifying that the figurer can receive power by connecting a known working Ac adapter.

Follow these steps to perform the AC Adapter Test.

1. On the Component Tests carte du jour, click . The AC Adapter Test begins.

   When the test is complete, the screen displays the results.

2. If the Ac adapter fails a test, click Troubleshoot.

3. Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.

4. If the trouble is not resolved, click Yep to contact HP Customer Support.

5. Write downward or re-create the failure ID (24-digit code) and production ID for when you contact HP Customer Back up. The information is also available in Test Logs on the principal menu.

6. If your figurer is online, click NEXT to go to the HP Customer Back up website.

   If your computer is offline, use your mobile device to scan the provided QR Code and admission HP Customer Support.

Performing a bombardment test in HP PC Hardware Diagnostics

HP PC Hardware Diagnostics (UEFI) tests the battery and can calibrate the battery if needed. The Bombardment Check takes about ii minutes and the calibration can take ii hours or longer.

Follow these steps to perform the Bombardment Test:

1. On the Component Tests card, click . The Battery Test begins.

   

2. When the battery test is complete, the results are displayed on the screen. For additional battery data, click Battery Details.

   Note:

   For more than data about irresolute battery management settings if prompted, run across Battery direction settings.

3. If the battery fails a test, click Troubleshoot.

4. Follow the on-screen instructions to attempt to resolve the problem, then click Yeah.

5. If the trouble is not resolved, click Yes to contact HP Client Back up.

6. Write downward or copy the failure ID (24-digit code) and production ID for when you contact HP Client Support. The information is as well available in Test Logs on the main menu.

7. If your computer is online, click Next to go to the HP Customer Support website.

   If your figurer is offline, use your mobile device to scan the provided QR Code and access HP Client Support.

Bombardment direction settings (Notebook PCs only)

Subsequently performing the Battery Test, HP PC Hardware Diagnostics might prompt you to change your battery direction settings to optimize the health of your bombardment. The recommendation might vary depending on your computer model.

Bombardment Health Managing director (Commercial Notebook PCs only)

If Battery Wellness Manager is supported by the BIOS, the Battery Test displays a prompt to change the bombardment setting, if the setting is not ready to the optimal setting.

The Allow HP Manage My Bombardment Charging setting dynamically changes how the notebook charges the battery based upon usage conditions and temperature over time, optimizing battery health over the life of the battery.

The Maximize My Bombardment Health setting limits the maximum charge level of the notebook battery to eighty%, optimizing bombardment health over the life of the battery.

1. On the Battery Health Director prompt, select either Primary Menu to open up the Principal Carte du jour and alter the setting manually or select Change My Setting to automatically enable the recommended setting.

2. Select Take.

3. Select Chief Menu to render to the Principal Menu.

Adaptive Battery Optimizer (Consumer Notebook PCs merely)

Select HP Consumer Notebook PCs back up Adaptive Battery Optimizer. HP recommends enabling this setting if it is disabled to aid maximize the battery lifespan.

When Adaptive Battery Optimizer detects sure atmospheric condition, protective measures are activated to minimize premature battery article of clothing. While information technology is activated, the battery run time might be slightly reduced.

1. On the Adaptive Battery Optimizer prompt, select either Principal Menu to open the Main Menu and modify the setting manually or select Change My Setting to automatically enable the recommended setting.

2. Select Accept.

3. Select Principal Menu to return to the Master Bill of fare.

Bombardment Care Function (Consumer Notebook PCs only)

The Battery Care Part setting allows you to set the maximum charge level to either 100%, 80%, or 50%.

HP recommends changing this setting to 80% to assistance minimize premature battery habiliment and help provide optimal battery wellness over the life of the battery.

1. On the Battery Care Function prompt, select either Master Carte du jour to open up the Principal Menu and change the setting manually or select Modify My Setting to automatically enable the recommended setting.

2. Select Have.

3. Select Primary Menu to render to the Main Bill of fare.

The setting takes effect the adjacent time the computer restarts.

If the automatic change fails, you tin can alter the setting manually by restarting the computer and pressing f10 to open HP Computer Setup.

How components are tested in HP PC Hardware Diagnostics

The post-obit table describes the available component tests.

Component tests and their descriptions

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Processor	Validates if all processors are functioning and initialized by the BIOS.	10 seconds	Thermals, processor performance speed	Noninteractive
Memory - Fast	Runs algorithms on retentiveness which include March LR, Random Accost, and Data Design.	three+ minutes for iv GB	Thermals	Noninteractive
Memory - Quick	Runs algorithms on memory which include March LR, Random Address, and Data Pattern plus additional test cases.	10 minutes for 4 GB	Thermals	Noninteractive
Retention - Extensive	Runs algorithms on retentivity which include March LR, Random Address, and Information Design plus boosted test cases.	45 minutes for four GB	Thermals	Noninteractive
Hard Drive - Quick	SMART Check + Short DST Check.	3 minutes		Noninteractive
Hard Drive - Extensive	SMART Check + Curt DST Bank check + Optimized DST + Long DST.	2 hours and 15 minutes		Noninteractive
Difficult Drive - SMART Check	Monitors drive attributes and determines if bulldoze reaches its threshold.	30 seconds		Noninteractive
Hard Bulldoze - Short DST	Reads a small percentage of the sectors on the bulldoze for errors independent of system.	2 minutes		Noninteractive
Hard Drive - Optimized DST	A read test on the sectors of the bulldoze used by the OS.	10 minutes		Noninteractive
Hard Drive - Long DST	A read exam on all the sectors of the drive.	ii hours		Noninteractive
AC Adapter	Tests to decide if the Ac ability adapter is functioning properly.	2 minutes		Noninteractive
Audio	Tests the system audio subsystem functions, including audio controllers and codecs.	60 seconds per Audio output port		Interactive
Battery	Checks bombardment data and determines if bombardment is working properly.	2 minutes		Noninteractive
Bluetooth Module	Checks for the detection of the Bluetooth module.	30 seconds	Bluetooth communication	Noninteractive
Fan - Speed	Determines if the fans are functioning properly.	2–10 minutes		Noninteractive
Fan - Thermal	Determines if your CPU fan is performance properly.	320 seconds		Noninteractive
Fingerprint Reader	Test to check the fingerprint reader.	one minute	Security verification	Interactive
Keyboard	Test to check each key on the keyboard.	3 minutes	Multimedia buttons, Bluetooth devices	Interactive
Mouse	Test checking the pointer and drag/drop functions.	3 minutes	Scroll, Bluetooth devices	Interactive
Network - Wired Network	Checks the network controller for cablevision connection and an IP accost obtained via DHCP.	60 seconds	Data transfer	Noninteractive
Network - Wireless Module	Reads the BIOS data regarding the status of the WLAN controller.	xxx seconds	Connectivity	Noninteractive
Network - WWAN Module	Reads the BIOS information regarding the condition of the WWAN controller.	30 seconds	Connectivity	Noninteractive
Optical Drive	Tests the read and write features of the optical drive.	two minutes per examination	Media quality	Interactive
Parallel Port	Checks the parallel port registers.	30 seconds		Noninteractive
Series Port	Checks the series port registers.	30 seconds		Noninteractive
Organization Board	Accesses, lists, and verifies advice with all PCI devices. Checks internal bus lanes, memory, video retention, sound and USB.	30 seconds	RTC bombardment, PCIMA slots, express card ports, series ports, parallel port	Noninteractive
Bear upon Screen	Exam checks touch screen response.	3 minutes	Scale	Interactive
USB Port	Tests the connectivity of the USB ports.	lx seconds per port	Write test	Interactive
Video Retention	Tests the video controller subsystem.	xx minutes	Graphics Processor Unit, thermals	Noninteractive
Video Palette	Tests the color values.	1 minute	Graphics Processor Unit	Interactive
Webcam Connection	Examination to detect a connected webcam.	one minute		Interactive

Installing HP PC Hardware Diagnostics

HP PC Hardware Diagnostics are bachelor in two versions. The Windows version is for use in Windows. The UEFI version is for use when Windows won't start.

Installing HP PC Hardware Diagnostics for Windows

This tool runs inside the Windows operating system to diagnose hardware failures.

2. In the Download for Windows 10 section, click FOR WINDOWS ten.

   

3. Click Save.

4. Navigate to the folder on your computer or the wink drive where y'all downloaded the .exe file and double-click the .exe file.

   The InstallShield wizard opens.

5. Click Next.

6. Accept the terms of the license agreement and click Side by side.

7. Cull where to save the files and click Next.

   • To run the software on your computer, download it to the estimator desktop.

   • To run the software from a USB flash bulldoze, download it to a USB wink bulldoze.

     

8. Click Side by side to install the software.

9. When the installation is complete, click Finish to close the Setup Sorcerer.

10. In Windows, search for HP PC Hardware Diagnostics for Windows and select Run equally administrator.

    

11. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

    Notation:

    If y'all need to terminate a diagnostic test at any time, click Cancel.

Installing HP PC Hardware Diagnostics UEFI

When y'all are unable to start Windows, download HP PC Hardware Diagnostics UEFI at the HP Hardware Diagnostics website.

Install HP PC Hardware Diagnostics UEFI to a blank USB drive if necessary. Admission them from a USB drive by disabling Secure Kicking. For instructions to disable Secure Kicking, come across HP PCs - Secure Kick (Windows 10).

2. On the HP Hardware Diagnostics website in the Unable To Kick Windows, Or Is Windows Locked Upward? department, click Download HP Diagnostics UEFI.

3. Choose where to save the file and click Salvage.

4. Navigate to the binder on your estimator or the flash drive where you downloaded the .exe file and double-click the .exe file.

   The InstallShield wizard opens.

5. Click Next.

6. Accept the terms of the license agreement and click Next.

7. Choose where to salvage the files and click Side by side.

   Annotation:

   The InstallShield Wizard automatically saves the files on the computer hard bulldoze.

   

8. Select the language for the installation. Then click OK.

   The wizard prepares to install HP PC Hardware Diagnostics UEFI.

9. Click Adjacent to open the Setup Wizard.

10. Select the installation location for the HP PC Hardware Diagnostics UEFI program, and then click Next.

    • To download onto the computer to examination, select UEFI Partition on Hard Drive.

    • To download to a USB bulldoze, select USB Flash Drive.

      

11. Click Install.

12. Click Yes to create the HP_TOOLS partition.

13. Wait while the software installs. Click Finish to close the wizard.

Testing hardware with HP PC Hardware Diagnostics from an external USB device

If the HP PC Hardware Diagnostics cannot examination the computer from the hard drive, run the tests from a USB device. To do so, download and install the latest version of HP PC Hardware Diagnostics (UEFI) on a USB device.

1. Turn off the computer.

2. Insert the USB device with HP PC Hardware Diagnostics into a USB port on the calculator.

3. Turn on the computer, then printing the Esc primal repeatedly until the Startup menu displays.

   Note:

   If you lot cannot offset the computer from the USB storage device, temporarily disable Secure Boot from the BIOS. For instructions, see HP PCs - Secure Boot (Windows 10).

4. Press f2 to select Arrangement Diagnostics.

   

5. Select your preferred language from the list.

   The HP PC Hardware Diagnostics home page opens, showing the version number and USB.

   

The system is ready to brainstorm testing.

Using Basic HP PC Hardware Diagnostics

Basic PC Hardware Diagnostics is a basic user interface that allows yous to run pass/fail tests on the processor, memory, storage, hard drive, bombardment, and system board.

Annotation:

When using Basic HP PC Hardware Diagnostics, you lot cannot navigate using the mouse or touchpad.

1. Hold the Power push button for at least five seconds to plough off the computer.

2. Plough on the computer and press the f2 fundamental repeatedly, about in one case every second, until HP PC Hardware Diagnostics UEFI - BIOS displays.

   

   Note:

   The black screen (BIOS) version of the HP PC Hardware Diagnostics displays if the PC does not observe the full UEFI version installed on a USB bulldoze or hard drive partition. If HP PC Hardware Diagnostics UEFI (with a white screen) displays, use the procedure for running tests in HP PC Hardware Diagnostics UEFI.

3. Use the pointer keys on the keyboard to select a test, and then press enter.

   After starting the examination, two screens display: test in progress, and subsequently the test, a pass or fail screen.

4. After running each test, write down the information provided so y'all take it bachelor when you contact HP Customer Back up.

Testing hardware using HP Back up Banana

HP Support Assistant provides easy access to several hardware diagnostic tests. Larn how to test for hardware issues with HP Support Assistant Diagnostics.

Note:

HP Back up Assistant is simply bachelor when the computer starts into Windows.

Opening the HP Support Assistant Diagnostics

HP Support Banana Diagnostics can be found under the Troubleshooting and fixes tab.

2. In Windows, search for and open up HP Back up Assistant.

3. Select the My notebook tab, so select your computer from the device listing.

   

4. In the Fixes & Diagnostics section, click See all fixes and diagnostics, and and so click Launch under what you want to do from the following options:

   • One click fixes

     • Fix your network

     • Fix your sound issues

     • Optimize your performance

     • Check your operating organization

   • Diagnostics

     • Run hardware diagnostics

     • Diagnose any printer bug

     • Check your battery

5. Continue to the department for the problem you lot want to troubleshoot and follow the on-screen instructions.

   

Testing the battery using HP Support Banana

HP Battery Check is a utility in HP Support Assistant that provides a simple simply accurate test of the battery in Windows.

To use HP Support Assistant to cheque and calibrate the battery, follow these instructions:

1. In Windows, search for and open HP Support Assistant.

   If the app is not installed on your computer, go to HP Support Banana to download the latest version.

2. Select the My notebook tab, and and so click Battery. The bombardment page is displayed.

   

3. Click Run bombardment check.

   

4. Wait while the battery check completes.

   HP Battery Check displays the bombardment condition.

   

5. Review the HP Back up Assistant Battery Check results. Status results yous might see include:

   HP Support Assistant Battery Check Results

   Status	Message	Suggested activity
   Passed	The battery functions properly and every bit expected.	Read the remainder of the message for more than information.
   Weak or Very Weak	The battery functions correctly, just due to normal aging of the battery, the battery life between charges is now significantly shorter than when it was new.	This status message is displayed when there is decrease in capacity of battery that occurs over time and with use. The battery should exist replaced to get the near working time out of your battery.
   Supervene upon	The battery reports a failure and needs to be replaced as soon every bit possible.	Replace the bombardment. If your calculator is inside its warranty period, you can contact HP support to verify if your battery is covered.
   Failure with an ID number	The battery experienced a hardware failure.	Write down the bombardment condition and Failure ID. Keep the battery status and Failure ID so you lot accept them available if you need to contact HP Customer Support.
   No Battery	HP Battery Cheque did not find a bombardment.	A bombardment is non installed or detected in the battery compartment. If a battery is installed, remove the bombardment and inspect the pins to come across if there is dirt or other foreign matter blocking the connectedness. Fully insert a battery into the compartment if a battery was non inserted and you desire to test the battery in that compartment.
   Unknown	HP Bombardment Check could non admission the battery.	Remove and reinsert the battery. You might need to download and install all the updates from HP Support Banana.

Running HP Network Check

HP Network Check tests the network connexion and hardware. Follow these steps to examination the network hardware on your computer.

1. In the My notebook tab, in the Fixes & Diagnostics section, click Fix your network. A screen requesting feedback might brandish. Y'all can accept or reject it.

   

2. If the Welcome screen displays, click Side by side.

   Notation:

   Click the box next to Don't show again to prevent the welcome screen from being displayed again.

3. Wait while HP Network Cheque collects information almost the internet and network connections.

   HP Network Check displays the internet and network connection status.

4. For details on problems the tool found and resolved, click the arrow next to Possible Root Causes.

   For unresolved issues, click the arrow next to it and follow the instructions to resolve it.

   

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